Friday, 23 May 2014

Steps to stop/prevent shoplifting.

How to Spot a Shoplifter - Loss Prevention - 9 Step guide.

 

Shoplifting and loss of merchandise in City of Calgary, AB alone is estimated to be millions of dollars each year. A lot of time store owners/management employ security services to prevent or detect shop lifting. Security services here means a security guard in uniform or in plain dress to perform these services, this type of security services also defined as loss prevention. #ISS Security guards or security guards in general have adopted these techniques and also recommended for the store owner to help prevent the loss of merchandise. Steps All stores will have these people, who will gladly take merchandise but will have no consent to pay for them. Although it is dangerous to take on a thief by yourself, here are some easy to follow steps to spot a shoplifter.
1. Know certain tactics that shoplifters have. Shoplifting has became harder and harder over the years due to the introduction of CCTV in stores, thus new tactics have been plotted which will differ in different scenarios, here are some of the most common. o Snatch & Run:This strategy is mostly used by lone shoplifters, and is just like a Hit and Run; 1. Go into store 2. Steal Item 3. Run  Simple as that, however this strategy can easily be flawed by noticing a few obvious flaws.
2. Notice their clothing. Hoods, sunglasses, scarfs etc. or any attempt to cover the face is an easily exploitable way of spotting a thief.
 3. Watch out for lingering. Most snatchers tend to linger around their target, thinking of how to pull it off, or to just wait until their exit is clear. If there is no exit, no snatch
4. Pay attention to how desperate they are: Because the Snatch and Run is rarely used nowadays, its common among first time felons or petty thugs. If their exit is blocked they will rarely turn aggressive, and may even apologize, thus no merchandise is stolen.
 5. Watch out for group Theft: Possibly the most intimidating form of theft, a group of 4-8 people will enter the store and will possibly split up, but will all end up heading to their target eventually. With practice, a group theft can easily be prevented by offering assistance and being aware. o Size will matter. If a group of thieves are caught red handed, they make become violent and start to cause trouble, this is where your plead for help will come in, hopefully they will come in a bigger force. If they do engage in violence the local authorities can easily be called.
6. Offer assistance. It may sound silly, but it helps. A group of thieves may become stunned or may even abort prior to contact with an employee, because you have now engaged conversation, and you have seen their faces. If they ignore and try to evade you, you can easily now ask for help should their be any further contact.
 7. Be more diligent around closing hour. Most thefts happen at night, where there will be fewer witnesses, less authority to deal with, and when your shop will be closing. Normally prior to closing hours, the front door (if not guarded by partitions) will be automatically shut. Which in turn will trap the would be thieves, and give you more time for the police to arrive.
 8. Watch for the theft and distraction technique. This is mainly used in a duo theft, whilst one person draws employee's attention to something else, the thief can complete their mission with ease, here's how to spot this tactic:
 9. Watch for the talkative distraction technique. If you pull away from a distraction when you shouldn't be, they will try gain your attention again, either blocking your path or by asking an out of the blue question. This is the most biggest giveaway possible to a theft and distraction scenario.

 Topic and content edited by: ISS Security Ltd
                                Address: 3770 Westwinds Drive Northeast #106, Calgary
                                              Alberta, T3J 5H3  Phone: 403-590-0650

Original content courtesy of: http://www.wikihow.com/Spot-a-Shoplifter